Case Study

HOW WE HELPED

Pricing & Response time of Cloud Contact Centre software providers

Client wanted to know the product pricing, implementation time of solutions & response time to the queries generated of some cloud contact centre software providers

Resources Assigned

Project Type

Primary Research

Client

Consulting Firm

Sector

Software

Project Completion

The Problem

It was required to generate individual queries for each software provider & record the time taken to receive the response & the format of the said response

The Solution

Our team generated queries for each cloud contact center software provider based on their product & service offerings and their pricing. Provided client with software providers’ response time to queries generated, product offerings, its pricing and time taken to implement the solutions

Long Lead time

Responses to generated queries for some of the providers took many days

Unique Datapoint

Generated unique queries for each cloud contact center software provider

The Impact we created

The output helped gauge the average response time of the software centres & helped them identify the software providers which had an automated response to the generated query

Vendor Identification

Identify the software providers which had an automated response to the generated query

Vendor Response Time

Estimated average response time of the software centres

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